Of business skills communication and dialogue with the heads of firms depends the success of the call center. Education and staff the call center should be conducted on several fronts: skills training for the use of special equipment and software for call centers, as well as holding training sessions for business communication. It is worth paying attention to the training of the call center out of the complex or disputes with dialogue and skills out of the stressful situation in a negative reaction interlocutor. These trainings are required at low stress group and to conduct such training should psychologist and teacher, who playfully beat with the operators of the call center a few classic situations and explain how to be myself and say that in such situations. Ideally, the call center can be organize their own training center, training and skills of operators. In the early stages of work, lack of funds for the opening of this department, you can prepare and train operator several ways: by listening to the recorded dialogue, more experienced operator training on-line manuals and 'sponsored' experienced staff work in practice, that is, teaching and explanation of the new operator call center nuances directly in carrying out the processing of the call.

The most common mistake of all heads of newly emerging and fast-growing call center is the insertion of significant amounts of money in the deployment and business development, without providing training opportunities technicians. This certainly has advantages, but there are also disadvantages. You can use without training or detailed documentation on communicating with professionals technical forums on the Internet itself to understand the nuances of the system or subscribe to a technical support company provide this solution to create a call center.